Team Leader – Customer Support & Operations - South America

Responsibilities: Lead the frontline customer support and operations team during US business hours to ensure smooth workflow and high performance. Handle complex escalations, mentor agents for self-sufficiency, and provide data-driven insights to leadership.

Requirements: Requires over 4 years of customer support experience with at least 2 years in a leadership role. Must possess professional-level English skills and a track record of extreme ownership and resourcefulness.

Key skills: Team Leadership, Customer Support, Performance Analysis, Conflict Resolution, Coaching, English Communication, CRM Tools, SaaS, Operations Management, Process Improvement

Keywords: Telehealth, Weight Management, Metabolic Health, CSAT, QA, SOPs, CRM, SaaS, Customer Experience, Remote Work, Operations