Technical Customer Support Specialist

Responsibilities: Provide first-line technical support to clinicians and admins via Zendesk, resolving operational issues and managing high-volume triage. Identify and escalate product bugs to engineering while translating user pain points into actionable product insights.

Requirements: Requires 3+ years of experience in technical customer support, preferably within healthtech or healthcare SaaS. Must be proficient in Zendesk and possess the ability to communicate technical solutions to non-technical users.

Key skills: Technical Support, Zendesk, Troubleshooting, Triage, Customer Empathy, Technical Escalation, Communication, Healthcare SaaS, HIPAA Compliance, Clinical Workflow Knowledge

Keywords: Zendesk, Healthtech, Healthcare SaaS, HIPAA, PHI, EHR, EMR, AI Platform, Voice-based Product, Technical Support, Customer Success, Triage, Clinical Documentation, PST Hours