Technical Parts Analyst

Responsibilities: Acts as the primary contact for VW and Audi dealers to resolve parts-related issues and ensure correct part ordering. Responsibilities include providing technical assistance, managing catalog barriers, and serving as a knowledge transfer agent for parts policies.

Requirements: Requires a high school diploma and 2-4 years of experience in dealer operations, the automotive industry, and customer service. Proficiency in automotive software like VESIS, AESIS, and ETKA is essential.

Key skills: Technical Parts Analysis, Customer Service, Analytical Thinking, Problem Solving, Microsoft Office, Dealer Operations, Technical Communication, Resource Management, Negotiation Skills, Interpersonal Skills, Teamwork, Catalog Management

Keywords: Automotive Industry, Dealer Operations, VESIS, AESIS, ETKA, EPIS, CICS-GA, ET-2000, Parts Catalog, Technical Assistance, Call Center, Volkswagen, Audi, Retail Automotive, Wholesale Automotive, Mechanical Understanding