Technical Product Analyst II

Responsibilities: Provide technical and functional support for the IMS (OnBase) platform by troubleshooting application issues and resolving customer incidents. Act as a primary point of contact for support cases, collaborating with Development and QA teams to drive resolutions.

Requirements: Requires 2+ years of experience in help desk, customer service, scripting (SQL, Powershell), and PC troubleshooting. A degree in IT or a related field and experience with Windows Server OS and networking are preferred.

Key skills: SQL, Powershell, PC Troubleshooting, Microsoft Office, TCP/IP, DNS, OnBase, Technical Support, Case Management, Scripting, Windows OS, Server OS, Antivirus Management, Analytical Problem Solving, Customer Service, Technical Documentation

Keywords: OnBase, IMS, SQL, Progress, Powershell, TCP/IP, DNS, CrowdStrike, Carbon Black, Windows OS, Server OS, Technical Support, Help Desk, Triage, Bug Scrub, Case Documentation, SLA, Technical Product Analyst, Software Hot Fix, Client Escalations