Technical Product Support (Remote)

Responsibilities: Provide system-level technical support for residential and light commercial HVAC products to distributor partners via phone and email. Develop training for Field Service Representatives and collaborate with internal teams to document and resolve quality issues.

Requirements: Requires a minimum of 5 years of field experience in residential and light commercial technical service. Candidates must possess strong troubleshooting skills for complex mechanical and electrical systems and proficiency in MS Office.

Key skills: Technical Support, Troubleshooting, HVAC Systems, Mechanical Systems, Electrical Systems, MS Office, Customer Focus, Time Management, Technical Training, Data Entry, Communication Skills, Cross-functional Collaboration

Keywords: HVAC, Residential HVAC, Light Commercial HVAC, Technical Support, Mechanical Systems, Electrical Systems, Trane, Thermo King, American Standard, RunTru, Ameristar, Oxbox, Field Service, Quality Forums, Climate Solutions, Sustainability