Technical Support Analyst –UK Remote, Bilingual English & French

Responsibilities: Provide second-line technical support for ticketing software via telephone, email, and a customer portal. Identify and resolve technical issues involving software, hardware, and networks while maintaining clear documentation.

Requirements: Requires at least 3 years of customer service experience and 2 years of technical support experience. Must be fluent in both English and French and be a resident of the UK.

Key skills: Technical Troubleshooting, Customer Service, French Fluency, English Fluency, SQL Databases, Microsoft Office, Incident Documentation, Triage, Interpersonal Communication, Problem Isolation

Keywords: Ticketing Software, Help Desk, 2nd Line Support, SQL, Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Customer Portal, Technical Support, Bilingual, French Language, UK Remote, Software Defect Systems, Visitor Attractions Industry