Technical Support Engineer, AI Employees

Responsibilities: Provide bilingual technical support for AI employees by triaging and resolving issues across phone, email, and SMS workflows. Debug the full stack using logs and APIs to implement permanent fixes and improve product quality.

Requirements: Requires 2+ years of experience in a technical customer-facing role with proficiency in Python and full fluency in English and Spanish. Candidates should be comfortable with APIs, SQL, and logs, with a preference for experience in legal tech or regulated environments.

Key skills: Python, FastAPI, SQL, API Debugging, Spanish Fluency, English Fluency, Log Analysis, Command Line, Kubernetes, GCP, TypeScript, Technical Support, Telephony, SMS Workflows, Case-management Integrations, Scripting

Keywords: Python, FastAPI, GCP, Kubernetes, TypeScript, API, SQL, Telephony, SMS, Real-time Voice, Legal Tech, Technical Support, Solutions Engineering, Bilingual, Spanish, English, Log Analysis, Command Line, AI Employees, Case-management