Technical Support Engineer (PST)

Responsibilities: Provide high-quality technical support to B2B SaaS users by debugging complex platform issues and collaborating with engineering teams. Proactively identify product trends to improve the user experience and build a scalable internal knowledge base.

Requirements: Requires 3+ years of technical support experience with complex B2B SaaS platforms and proficiency in Slack, chat, and email support. Preferred experience includes API troubleshooting with Postman and familiarity with CRM tools like Salesforce or HubSpot.

Key skills: Technical Support, B2B SaaS Troubleshooting, API Troubleshooting, Customer Experience, Cross-functional Collaboration, Knowledge Base Management, Real-time Troubleshooting, Technical Debugging, KPI Management, Customer Advocacy, Remote Access Tools, Written Communication

Keywords: SaaS, API, Postman, Salesforce, HubSpot, Outreach, Salesloft, VoIP, Network Troubleshooting, Windows Administration, Mac Administration, B2B, Technical Support, Customer Success, PST, AI Agents, GTM