Technical Support Engineer Tier I

Responsibilities: Provide timely technical support and troubleshoot customer issues via phone and other communication channels. Maintain an internal knowledge base and escalate confirmed product problems to the appropriate teams.

Requirements: Candidates should have a foundational understanding of Windows OS, basic PowerShell exposure, and experience in IT support or customer service. Knowledge of Active Directory, Group Policy, and endpoint management tools is highly desired.

Key skills: Microsoft Windows, PowerShell, macOS, Linux, Customer Service, IT Support, Active Directory, Group Policy, Patch Management, Endpoint Management, Windows Event Viewer, Windows Server, IT Security, Software Deployment, Log Analysis, Problem Solving

Keywords: Autonomous Endpoint Management, Cloud-native, OS Patching, Vulnerability Assessment, Microsoft Windows, PowerShell, macOS, Linux, Active Directory, Group Policy, Patch Management, Endpoint Management, Windows Event Viewer, Windows Server, IT Security, Software Deployment, Install Switches, Log Interpretation, Technical Support, Helpdesk