Technical Support Engineer - VOIP & MSP

Responsibilities: Provide Level 1 and Level 2 technical support for VoIP systems and MSP client environments. Responsibilities include troubleshooting network connectivity, managing Microsoft 365, and maintaining high customer satisfaction through professional communication.

Requirements: Requires 2+ years of experience in IT support or MSP roles with hands-on expertise in VoIP and SIP technologies. Candidates must be proficient in Microsoft 365, Active Directory, and networking concepts, with the ability to work US business hours.

Key skills: VoIP, MSP, SIP Trunking, PBX Systems, Microsoft 365 Administration, Active Directory, Azure Active Directory, TCP/IP, DNS, DHCP, VPN, Firewall, RMM Tools, PSA Tools, Technical Support, Network Troubleshooting

Keywords: VoIP, MSP, SIP, PBX, 3CX, RingCentral, Vonage, Dialpad, GoTo Connect, Microsoft 365, Exchange Online, Teams, OneDrive, SharePoint, Active Directory, Azure Active Directory, ConnectWise, Datto RMM, NinjaOne, Kaseya, TCP/IP, DNS, DHCP, VPN, Firewall, VMware, Hyper-V, Azure, AWS, CompTIA A+