Technology Manager

Responsibilities: Lead technology projects and implement Salesforce-based solutions to optimize contact center operations and customer engagement. Oversee the deployment of communication platforms including IVR, chatbots, and VOIP telephony while collaborating with stakeholders to drive innovation.

Requirements: Requires a Bachelor's degree and over 6 years of experience managing IT projects and Salesforce solutions in enterprise contact centers. Preference is given to candidates with Salesforce Administrator or Technical Architect certifications and a background in CRM consultancy.

Key skills: Salesforce Implementation, CRM Strategy, Contact Center Technology, Project Management, IVR Design, Chatbot Implementation, VOIP Telephony, ACD/CTI, Knowledge Management Systems, User-Centered Design, Technical Architecture, Stakeholder Management

Keywords: Salesforce, CRM, Contact Center, IVR, Chatbots, Live Chat, VOIP, ACD, CTI, Knowledge Management, Salesforce Certified Administrator, Salesforce Certified Technical Architect, User-Centered Design, IT Project Management, Technical Strategy, Enterprise Software