Travel Sales Associate, Travel Contact Center

Responsibilities: Assist members with booking air, hotel, rail, and car rental reservations via phone, email, and web chat. Drive sales through a consultative approach while maintaining accurate customer records and meeting performance goals.

Requirements: Requires a high school diploma and at least one year of travel or retail sales experience. Proficiency with GDS systems and the ability to work in a high-volume contact center environment are preferred.

Key skills: Travel Sales, Customer Service, GDS Systems, Consultative Selling, Upselling, Cross-selling, Booking Reservations, Communication Skills, Problem-solving, Organizational Skills, Phone Support, Email Support, Web Chat Support, ARC Regulations, DocuWare, Retail Sales

Keywords: GDS, ARC Regulations, DocuWare, Travel Sales, Contact Center, Consultative Sales, Air Reservations, Hotel Reservations, Car Rental, Rail Reservations, Remote Work, Customer Relationship Management, Upselling, Cross-selling, AAA Club Alliance