Triage Consultant 2nd Shift

Responsibilities: Triage Consultants assess participant needs and determine eligibility to facilitate appropriate referrals to internal and external service providers. They manage intake operations and document interactions within the system of record to ensure efficient access to resources.

Requirements: Candidates must hold a Master's degree in a mental health related field such as social work, psychology, or counseling. Ability to pass a DoD Tier 1 suitability investigation is required.

Key skills: Customer Service, Communication Skills, Needs Assessment, Triage Protocols, Case Documentation, Referral Management, Consultative Interaction, Call Handling, Military Life Knowledge, Crisis Routing

Keywords: Military OneSource, Triage, Non-Medical Counseling, SECO Services, TRICARE, Department of Veterans Affairs, DoD Tier 1, Public Trust, NACI, Mental Health, Case Management, Contact Center Operations, Participant Intake, Healthcare Referrals