Triage Consultant 2nd Shift

Responsibilities: Assess participant needs through consultative interaction to determine eligibility and facilitate appropriate referrals to internal and external service providers. Document all interactions in the system of record while ensuring efficient access to resources without unnecessary delay.

Requirements: Requires a Master's degree in a mental health related field such as social work, psychology, or counseling. Candidates must be able to pass a DoD Tier 1 suitability investigation within 30 days of hire.

Key skills: Customer Service, Communication Skills, Needs Assessment, Triage Protocols, Case Documentation, Referral Management, Consultative Interaction, Call Handling, Military Life Knowledge, Crisis Routing

Keywords: Triage, Mental Health, Military OneSource, Non-Medical Counseling, TRICARE, Department of Veterans Affairs, DoD Tier 1, Public Trust, NACI, Case Management, Intake Assessment, Contact Center Operations, Social Work, Psychology, Marriage and Family Therapy