Vietnamese Bilingual Customer Service Representative - $18.50/Hour - Work at Home

Responsibilities: Assist members with health insurance inquiries regarding coverage, claims, and provider networks via phone, email, and chat. Maintain accurate records in CRM systems while ensuring strict compliance with HIPAA regulations.

Requirements: Must be at least 18 years old with a high school diploma and fluency in both English and Vietnamese. Previous customer service experience, particularly in healthcare or insurance, is preferred.

Key skills: English Fluency, Vietnamese Fluency, Customer Service, HIPAA Compliance, CRM Proficiency, Problem Solving, Billing Troubleshooting, Healthcare Insurance Knowledge

Keywords: Healthcare, Insurance, Bilingual, Vietnamese, HIPAA, CRM, Customer Support, Claims, Provider Networks, Billing, Pre-authorizations