Voice of Customer Specialist

Acuity is seeking a Voice of Customer Specialist to support Acuity’s cross-channel Voice of Customer (VOC) program through the implementation and administration of listening posts and customer feedback programs across key journeys. This role is responsible for executing surveys and feedback workflows, maintaining VOC platforms and processes, and supporting journey measurement, and reporting activities under established VOC frameworks. This role partners with Customer Experience, Customer Research, Strategic Analytics partners, external support vendors, and business stakeholders. A primary responsibility is to ensure consistent and effective collection and organization of customer and agent feedback data.