VP of Client Experience & Fulfullment

Responsibilities: Lead the fulfillment organization by overseeing the Coaching and Client Experience teams to ensure high-quality post-enrollment outcomes. Design and implement the scalable infrastructure, KPIs, and documented workflows necessary to support company growth from $10M to $30M+.

Requirements: Requires 8+ years of leadership experience, including 4+ years managing other managers in operations or client success. Must have a proven track record of scaling companies to $30M+ revenue and fluency in using AI tools for workflow optimization.

Key skills: Operational Leadership, Client Experience Management, Scaling Operations, KPI Framework Development, Process Documentation, AI Implementation, Strategic Planning, People Management, Change Management, Data-Driven Decision Making, Client Onboarding, Service Delivery, Cross-functional Collaboration, Remote Team Leadership, Quality Assurance, SOP Development

Keywords: AI Fluency, Intelligent Automation, Client Success, Fulfillment, SOPs, KPIs, Scaling, Professional Services, Coaching, Remote-First, Client Journey Mapping, Operational Infrastructure, Performance Standards, High-Touch Service, Education Industry