Wellbeing Specialist – Behavioral Health

Responsibilities: Provide member-centered behavioral health support through triage, benefit education, and resource navigation via phone and digital platforms. Manage case activities including assessments, care planning, and follow-up interventions to improve health outcomes.

Requirements: Requires a High School Diploma or GED and at least one year of customer service or member-facing experience. Candidates must be able to work a flexible full-time schedule and maintain a private, secure remote workspace with high-speed internet.

Key skills: Behavioral Health Navigation, Motivational Interviewing, Case Management, Triage, Care Planning, Coaching, Customer Service, Emotional Intelligence, Active Listening, Crisis Escalation, Resource Navigation, Benefit Education, Problem Solving, Time Management, Interpersonal Communication, Digital Messaging

Keywords: Behavioral Health, Telehealth, Case Management, Care Coordination, Payer Systems, Provider Networks, Claims Processes, Member Advocacy, Health Insurance, Triage, Motivational Interviewing, Remote Work, Healthcare Navigation, Emotional Wellbeing, Risk Assessment