WFH IT Support Representative (Entry Level)

Responsibilities: Provide first-level technical support to employees via phone, email, and chat to resolve hardware, software, and network issues. Responsibilities include managing account access, configuring workstations, and escalating complex problems to senior IT staff.

Requirements: A high school diploma is required, while a degree in IT or Computer Science is preferred. Candidates should have basic knowledge of Windows and Microsoft 365, along with strong communication and problem-solving skills.

Key skills: Technical Support, Troubleshooting, Windows 10/11, Microsoft 365, VPN Connectivity, Network Troubleshooting, Customer Service, Remote Desktop Tools, Active Directory, Multi-factor Authentication, Hardware Configuration, Software Installation

Keywords: IT Support, Help Desk, Windows 10, Windows 11, Microsoft 365, Outlook, Teams, VPN, Networking, Remote Support, Hardware Troubleshooting, Software Troubleshooting, MFA, Password Resets, Workstation Configuration, Technical Support